Vondi
Vondi Support
Need help with Vondi, the AI resale scanner? Check the FAQ below, or contact us. We usually respond within two business days.
Contact us
Email info@movibytestudio.com with a short description. For data requests, include the email address of your Vondi account, or your account ID from the app settings if you use Vondi without an account.
Frequently asked questions
How do scans work?
Take a photo of a secondhand item. AI analyzes it on our secure server, estimates resale value and condition, and generates listing texts. Photos are not stored after analysis; results are saved to your scan history.
How many scans do I get?
Free: 3 scans per month, no account needed. Vondi Pro: weekly 400 scans per month, yearly 80, monthly (Pro Power) 600, and Pro Max 3,000. Paid limits refill on the anniversary of the day you started paying. The exact limits are shown in the app before you subscribe.
Do I need an account?
No. Vondi works anonymously out of the box. You can optionally create an account with your email address, or sign in with Apple or Google, to back up your scans, inventory and sales and use them on multiple devices.
Is there a free trial?
New subscribers on weekly, yearly and Pro Power may get a 3-day free trial with 10 scans per day. Pro Max has no trial. The paid subscription starts automatically when the trial ends unless you cancel at least 24 hours before it ends.
How do I cancel my subscription?
Subscriptions are managed by Apple or Google. iPhone: Settings → your name → Subscriptions. Android: Play Store → profile → Payments and subscriptions → Subscriptions.
How do I get a refund?
Refunds are handled by Apple (reportaproblem.apple.com) or Google (Play Store order history) under their policies.
How do I delete my data?
Delete individual scans in the app anytime. To delete everything, delete your account in the app (Profile → account → delete account): it is erased permanently after a 30-day grace period, and signing in again within those 30 days cancels the deletion. You can also email us. Deleting the app alone is not enough: Vondi stores a hashed device code so your scans, inventory and sales come back if you reinstall. On deletion we erase your account and profile (including email and display name), your scan history, your inventory and sales, your push notification token, and the link between the hashed device code and your account. Only the separate monthly counter for your device stays — a hash plus the number of free scans used this month, with no link to an account — so that deleting data is not a way to reset the free scan limit. It disappears by itself once the month is over.
Are the price estimates guaranteed?
No. Estimates are AI-generated and indicative only. Actual prices depend on market, timing and condition.
See also the Privacy Policy and Terms of Service.